Friday, October 08, 2010

Blackberry Torch 9800 sync issue

Simple thing - transfer contacts from Mac (PC) to new phone turns into problem.
Using latest Blackberry Desktop Manager I connect Torch and when it comes to transfer contacts from computer to phone error message appears - contacts synchronizing problem - everything else syncs fine! Having in mind phone is empty so there are no possible conflicts. Error message refers to some kind of KB article, but there was no executive solution.

Solution is simple, but it was hard to find. You have to connect your Torch to the Internet and point browser (on the phone) to blackberry.com/messenger
There is an update for messenger (it responsible for address book on device) and after downloading and update problem with syncing contacts is gone!

Resuming this problem occurs with new desktop manager and Blackberry old version messenger.